Terms and Conditions
Introduction
Welcome to Lens Pro. These Terms and Conditions govern your use of our products, services, website, and any interactions with our store. By accessing our website, purchasing our products, or using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, we kindly request that you do not use our services.
Products and Services
At Lens Pro, we strive to provide high-quality eyewear products, including frames, lenses, prescription glasses, and related accessories. We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, minor variations in product appearance, color, or specifications may occur. We reserve the right to modify, discontinue, or update products and services at any time without prior notice.
Orders and Payments
When you place an order with us, you agree to provide accurate and complete information. All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order if there is an issue with stock availability, pricing errors, payment authorization, or suspected fraudulent activity. Payments must be made through approved payment methods, and all prices are subject to applicable taxes and charges unless otherwise stated.
Prescription and Customer Responsibility
Customers are responsible for providing accurate and valid prescription details when ordering prescription eyewear. Lens Pro is not responsible for issues arising from incorrect, outdated, or incomplete prescription information provided by the customer. We recommend consulting a qualified eye care professional regularly to ensure your prescription is current and accurate.
Shipping and Delivery
We aim to process and deliver orders within reasonable timeframes. Delivery times may vary depending on location, product availability, and external courier services. While we make every effort to ensure timely delivery, Lens Pro is not liable for delays caused by shipping partners, unforeseen events, or circumstances beyond our control.
Returns and Exchanges
Customer satisfaction is important to us. Returns or exchanges may be accepted based on our store policy, product condition, and eligibility criteria. Products must be returned unused, in original condition, and within the specified return period where applicable. Customized or prescription products may not be eligible for return unless there is a manufacturing defect or error on our part.
Warranty and Product Care
Lens Pro may offer warranties on selected products against manufacturing defects, subject to applicable terms. This warranty does not cover damage caused by misuse, accidents, improper handling, normal wear and tear, or unauthorized repairs. Customers are encouraged to follow product care instructions to maintain the quality and durability of their eyewear.
Limitation of Liability
Lens Pro shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. While we aim to provide reliable and quality products, our liability shall be limited to the value of the product purchased or the service provided, to the extent permitted by applicable law.
Intellectual Property
All content available through Lens Pro, including logos, designs, images, text, graphics, and website materials, is the property of Lens Pro unless otherwise stated. Unauthorized use, reproduction, or distribution of our content without permission is prohibited.
Contact Us
If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact Lens Pro. We are committed to maintaining transparency and ensuring a positive customer experience.
- +91 7411878003
- admin@lenspro.org
